Terms of service

––––––––––––––––––––––––––––––––––––––––––––––––––––––––
General Terms and Conditions with Customer Information
–––––––––––––––––––––––––––––––––––––––––––––––––––––

Table of Contents
––––––––––––––––––
1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Terms
6. Retention of Title
7. Liability for Defects (Warranty)
8. Liability
9. Redemption of Promotional Vouchers
10. Redemption of Gift Vouchers
11. Applicable Law
12. Alternative Dispute Resolution

1) Scope of Application
1.1 These These General Terms and Conditions (hereinafter "GTC") of Sarangua Sergelen, trading as "Sarangua Sergelen" (hereinafter "we/us"), apply to all contracts for the delivery of goods that you, as a consumer or business (hereinafter "you"), conclude with us regarding the goods we present in our online shop. We hereby object to the inclusion of your own terms and conditions, unless we have agreed otherwise with you.

1.2 These GTC apply accordingly to contracts for the delivery of vouchers, unless otherwise stipulated.

1.3 For the purposes of these GTC, you are a consumer if you conclude a legal transaction for purposes that are predominantly neither attributable to your commercial nor your independent professional activity.

1.4 For the purposes of these GTC, you are a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, is acting in the exercise of your commercial or independent professional activity.

2) Conclusion of Contract
2.1 The product descriptions in our online shop do not constitute binding offers on our part, but rather serve as an invitation to you to submit a binding offer.

2.2 You can submit your offer using the online order form integrated into our online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, you submit a legally binding offer to purchase the goods in the shopping cart by clicking the button that completes the order process.

2.3 We can accept your offer within five days,
- by sending you a written order confirmation or an order confirmation in text form (fax or email), in which case the receipt of the order confirmation by you is decisive, or
- by delivering the ordered goods to you, in which case the receipt of the goods by you is decisive, or
- by requesting payment from you after you have placed your order.

If several of the aforementioned alternatives exist, the contract is concluded at the point in time when one of the aforementioned alternatives first occurs. The period for accepting your offer begins on the day after you send your offer and ends at the end of the fifth day following the sending of the offer. If we do not accept your offer within the aforementioned period, this is considered a rejection of the offer, with the consequence that you are no longer bound by your declaration of intent.

2.4 If you select a payment method offered by PayPal, payment processing is handled by the payment service provider PayPal (Europe) S.à r.l. PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal User Agreement, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full, or – if you do not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If you pay using a payment method offered by PayPal that can be selected during the online ordering process, we hereby declare our acceptance of your offer at the moment you click the button that completes the order process.

2.5 When you submit an offer via our company's online order form, the contract text will be stored by us after the conclusion of the contract and sent to you in text form (e.g., email, fax, or letter) after you submit your order. We will not make the contract text available beyond this. If you have created a user account in our online shop before submitting your order, the order data will be archived on our website and can be accessed free of charge via your password-protected user account using the corresponding login details.

2.6 Before submitting your order via our online order form, you can identify any input errors by carefully reading the information displayed on the screen. A useful technical aid for better identifying input errors is your browser's zoom function, which enlarges the display on the screen.

You can correct your order details during the electronic ordering process using standard keyboard and mouse functions until you click the button that completes the order.

2.7 Different languages are available for concluding the contract. The specific language selection is displayed in the online shop.

2.8 Order processing and communication generally take place via email and automated order processing. You must ensure that the email address you provide for order processing is correct so that emails sent by us can be received at that address. In particular, if you use spam filters, you must ensure that all emails sent by us or by third parties commissioned by us for order processing can be delivered.

3) Right of Withdrawal
3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in our cancellation policy.

3.3 The right of withdrawal does not apply to consumers who are not citizens of a member state of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are located outside the European Union at the time of conclusion of the contract.

4) Prices and Payment Terms
4.1 Unless otherwise stated in our product description, the prices quoted are total prices, including statutory VAT. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which are beyond our control and must be borne by you. These include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties and taxes (e.g., customs duties). Such costs may also be incurred with regard to money transfers even if delivery is not made to a country outside the European Union, but you make the payment from a country outside the European Union.

4.3 The payment option(s) will be displayed in our online shop.

4.4 If you select a payment method offered via the payment service "Shopify Payments," payment processing is handled by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments will be displayed in our online shop. Stripe may use other payment services to process payments, for which special terms and conditions may apply. You will be notified separately of any such terms and conditions. Further information on "Shopify Payments" is available online at https://www.shopify.com/legal/terms-payments-de.

5) Delivery and Shipping Conditions
5.1 If we offer shipping of the goods, delivery will be made within our specified delivery area to the delivery address you provide, unless otherwise agreed. The delivery address provided during our order processing is decisive for the transaction.

5.2 If delivery of the goods fails for reasons attributable to you, you shall bear the reasonable costs incurred by us as a result. This does not apply to the initial shipping costs if you effectively exercise your right of withdrawal. For return shipping costs, the provisions set forth in our cancellation policy apply if you effectively exercise your right of withdrawal.

5.3 If you are acting as a business, the risk of accidental loss or accidental damage to the goods sold passes to you as soon as we have handed the goods over to the carrier, freight forwarder, or other person or entity designated to carry out the shipment. If you are acting as a consumer, the risk of accidental loss or accidental damage to the goods sold generally only passes to you upon delivery of the goods to you or an authorized recipient. Notwithstanding the above, the risk of accidental loss or accidental damage to the goods sold passes to you, even if you are acting as a consumer, as soon as we have handed the goods over to the carrier, freight forwarder, or other person or entity designated to carry out the shipment, provided that you have commissioned the carrier, freight forwarder, or other person or entity designated to carry out the shipment and we have not previously identified this person or entity to you.

5.4 We reserve the right to withdraw from the contract in the event of incorrect or improper delivery to us by our suppliers. This applies only if the non-delivery is not our fault and we are not otherwise obligated to fulfill the contract.

We have concluded a specific hedging transaction with the supplier with due diligence. We will make every reasonable effort to procure the goods. In the event of non-availability or only partial availability of the goods, you will be informed immediately and the payment will be refunded to you immediately.

5.5 Self-collection is not possible for logistical reasons.

5.6 Vouchers will be provided to you as follows:

- by email

6) Retention of Title
If we provide advance payment, we retain title to the delivered goods until full payment of the purchase price owed.

7) Liability for Defects (Warranty)
Unless otherwise stipulated in the following provisions, the statutory provisions regarding liability for defects apply. The following applies to contracts for the delivery of goods:

7.1 If you are acting as an entrepreneur,

- we have the right to choose the type of supplementary performance;

- the limitation period for claims based on defects is one year from delivery of the goods for new goods;

- Warranty rights are excluded for used goods;

- The limitation period does not restart if a replacement delivery is made under the warranty for defects.

7.2 The aforementioned limitations of liability and reductions of time limits do not apply
- to your claims for damages and reimbursement of expenses,
- in the event that we have fraudulently concealed the defect,
- to goods that, according to their customary use, have been used for a building and have caused its defectiveness,
- to any existing obligation on our part to provide updates for digital products in the case of contracts for the supply of goods with digital elements.

7.3 Furthermore, for businesses, the statutory limitation periods for any existing statutory right of recourse remain unaffected.

7.4 If you are a merchant within the meaning of Section 1 of the German Commercial Code (HGB), you are subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 of the German Commercial Code (HGB). If you fail to comply with the notification obligations stipulated therein, the goods are deemed approved.

7.5 If you are acting as a consumer, you are requested to report any delivered goods with obvious transport damage to the delivery service and to inform us accordingly. Failure to do so will not affect your statutory or contractual warranty rights.

8) Liability
The seller is liable to you for all contractual, quasi-contractual, and statutory claims, including tort claims, for damages and reimbursement of expenses as follows:

8.1 We are liable without limitation for any legal reason:
- in cases of intent or gross negligence,
- in cases of intentional or negligent injury to life, body, or health,
- based on a guarantee, unless otherwise stipulated,
- based on mandatory liability, such as under the Product Liability Act.

8.2 If we negligently breach a material contractual obligation, our liability is limited to the foreseeable damages typical for this type of contract, unless we are liable without limitation as per the preceding clause. Essential contractual obligations are those obligations that the contract, according to its content, imposes on us for the achievement of the contractual purpose, the fulfillment of which is essential for the proper execution of the contract and on the observance of which you may regularly rely.

8.3 Otherwise, our liability is excluded.

8.4 The above liability provisions also apply with regard to our liability for our vicarious agents and legal representatives.

9) Redemption of Promotional Vouchers
9.1 Vouchers that we issue free of charge as part of promotional campaigns with a specific validity period and that you cannot purchase (hereinafter "promotional vouchers") can only be redeemed in our online shop and only within the specified period.

9.2 Promotional vouchers can only be redeemed by you as a consumer.

9.3 Individual products may be excluded from the voucher promotion, provided that a corresponding restriction is stated in the content of your promotional voucher.

9.4 Promotional vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible.

9.5 Only one promotional voucher can be redeemed per order.

9.6 If our promotional voucher refers to a specific value and not a percentage discount, your order value must be at least equal to the value of the promotional voucher. Any remaining balance will not be refunded.

9.7 If the value of the promotional voucher is insufficient to cover your order, you can choose one of the other payment methods we offer to pay the difference.

9.8 The value of a promotional voucher will neither be paid out in cash nor accrue interest.

9.9 The promotional voucher will not be refunded if you use the promotional voucher in whole or in part.

You return paid goods within the scope of your statutory right of withdrawal.

9.10 The promotional voucher is intended for use only by the person named on it. Transfer of the promotional voucher to third parties is excluded. We are entitled, but not obligated, to verify the eligibility of the respective voucher holder.

10) Redemption of Gift Vouchers

10.1 Vouchers that can be purchased via our online shop (hereinafter "gift vouchers") can only be redeemed in our online shop, unless otherwise stated on the voucher.

10.2 Gift vouchers and remaining balances on gift vouchers are redeemable until the end of the third year following the year of purchase. Remaining balances will be credited to you until the expiry date.

10.3 Gift vouchers can only be redeemed before completing the order process. Subsequent crediting is not possible.

10.4 Only one gift voucher can be redeemed per order.

10.5 Gift vouchers can only be used to purchase goods and not to purchase other gift vouchers.

10.6 If the value of the gift voucher is insufficient to cover the order, one of the other payment methods we offer can be used to pay the difference.

10.7 The balance of a gift voucher will neither be paid out in cash nor accrue interest.

10.8 The gift voucher is intended for use only by the person named on it. Transferring the gift voucher to third parties is prohibited. We are entitled, but not obligated, to verify the eligibility of the respective voucher holder.

11) Applicable Law

11.1 All legal relations between you and us are governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of goods. If you are acting as a consumer, this choice of law applies only to the extent that it does not deprive you of the protection afforded to you by mandatory provisions of the law of the state in which you have your habitual residence.

11.2 Furthermore, this choice of law does not apply to the statutory right of withdrawal for consumers who, at the time of conclusion of the contract, are not resident in a Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.

12) Alternative Dispute Resolution
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Copyright Notice: These Terms and Conditions were drafted by the specialist lawyers of the IT Law Firm and are protected by copyright (https://www.it-recht-kanzlei.de)

Last updated: March 10, 2026, 7:23:03 PM